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Running Shoes & Boots

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Home ::  Shipping & Returns

Shipping & Returns

Shipping & Returns

Please read the following terms carefully before you place your order. Our service team will provide after-sale service according to these terms when your transaction is approved.

Shipping 

We use International Express Service for all international deliveries. Orders are generally dispatched within 1-2 business day from the order date, our service team will provide a tracking number for tracking online immediately after the goods are dispatched. Usually, we will ship item by USPS.EMS, which need 5-7 business days.

Tracking

Our service team will email the customer the tracking no. Together with the site where they can track their order after the order has been dispatched. We kindly advise the buyer to check their email or the shipping status of their order from time to time, and contact their local post office when they are available . If the package has been returned to us due to no one signing for it, we will not accept full refund on it. If the customer still want the returned order, then they are responsible for the reshipped freight which is depended on weight of the commodity.

Cancellation & Modification

If you wish to cancel your order, Send email us immediately. The order cancellation and modify are accepted within 5 hours ONLY. 10% cancellation fee applies. Shipped orders cannot be cancelled.

Replace &Refund Policy

1. If you want to replace/refund the products, please contact us within 7 days after receiving it, and inform us the reason for the return. If the goods can be exchanged in the circumstances of un-used and in the original condition with all the original packaging and labels, we can replace the products. If there are severe quality problems need refund, please kindly show us some pictures of the express receipt and the products which can reflect the defects.

2. If the products were damaged by human actions or external factors, we would not accept the return, and we don’t refund to you.

3. Before returning the goods, please ask us for the return address. If the parcel was lost due to the incorrect address, we wouldn't replace your order any more. If your order were returned to us due to incorrect address or nobody signs for it, we won't offer full refund. What's more, we will arrange the reshipment after we receive the returned goods and you should pay for the extra cost. We highly advise you choosing traceable postal or courier service so that we can track the parcel online. What's more, the tracking info will be the proof of our on time reshipment.

4. We will not offer full refund if you refuse to sign for the parcel on purpose except we reach an agreement. When we receive the returns, we will refund you but does not include the postage. If you don't receive any tracking info of your package after 25 days, we will refund you for the full amount.

If you have any questions of this policy, Please contact us.
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